Privacy Policy

You may browse parts of Tirth Connect without providing personal information.

We may collect information that you voluntarily provide when you contact us, register for a service, create an account, request information, communicate with us or use features introduced on the platform.

Depending on the service, this may include:

• Name
• Mobile number
• Email address
• Address or location
• Date and time preferences
• Details relating to a requested religious service
• Information about the person for whom a service is being arranged
• Religious details voluntarily provided for the performance of a particular service
• Messages, enquiries or other communications sent to us
• Reviews, ratings and feedback
• Payment and transaction information where online payments are introduced

You should provide only information that is reasonably required for the particular service or purpose.

Some religious services may traditionally require information such as a devotee's name, family details, gotra, nakshatra, rashi or other information.

Where such information is required for a service arranged through Tirth Connect, you may choose to provide it.

Where information is shared with an independent priest or service provider for the purpose of performing a requested service, it will be used for that service and related activities.

When you visit or use Tirth Connect, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages or sections visited
• Date and time of visits
• Referring website or source
• General information about how the website is used
• Technical information relating to website performance and security

We may use this information to operate, secure and improve the platform.

Some Tirth Connect features may require location information.

Location information may be used in the future to:

• Find priests or service providers available in a particular area
• Display relevant services
• Determine service availability
• Facilitate location-based services
• Improve the relevance of information displayed to you

If a feature requires precise location access, we will request permission where required by applicable law.

You may decline to provide location information. Certain location-dependent features may then not be available.

Tirth Connect may allow independent priests and other religious service providers to create profiles and offer services through the platform.

Information collected from service providers may include:

• Name
• Contact details
• Location and service areas
• Profile photograph
• Services offered
• Availability
• Experience and qualifications
• Verification information
• Payment or bank information required for settlements
• Information required for legal, tax or regulatory purposes

Some of this information may be displayed publicly as part of a service provider's profile.

We may use information collected through Tirth Connect to:

• Operate and maintain the platform
• Provide requested information and services
• Connect devotees with independent priests and service providers
• Facilitate service requests and bookings
• Coordinate schedules
• Facilitate communication between users and service providers
• Process payments and settlements when those features are available
• Send service-related notifications
• Respond to questions and enquiries
• Provide customer support
• Improve our website, technology and services
• Understand how users interact with the platform
• Detect and prevent fraud, misuse or unauthorised activity
• Maintain platform security
• Resolve disputes and complaints
• Comply with applicable laws and legal obligations

We may also use aggregated or appropriately de-identified information for analytics, research and improving our platform.

Where you request a service from an independent priest or service provider through Tirth Connect, we may share information reasonably necessary for that service to be performed.

For example, information relating to the devotee and the requested religious service may need to be provided to the priest performing the service.

The information shared will depend on the nature of the service.

Priests and religious service providers using Tirth Connect may operate independently from Tirth Connect.

Tirth Connect provides technology intended to facilitate connections between devotees and service providers.

Where applicable, service providers are responsible for handling information they receive in connection with the services they perform and for complying with their applicable legal obligations.

Tirth Connect may introduce online payment facilities in the future.

Where payments are enabled, transactions may be processed through third-party payment service providers.

We may receive information such as:

• Transaction amount
• Payment status
• Transaction reference
• Refund information
• Other information required to reconcile a transaction

Payment credentials such as card details, banking passwords or payment authentication information may be handled directly by the relevant payment provider rather than stored by Tirth Connect, depending on the payment system used.

The privacy policy of the relevant payment provider will also apply to information processed by that provider.

We may communicate with you through channels such as:

• Email
• Telephone
• SMS
• WhatsApp
• Website notifications
• Other communication methods supported by the platform

These communications may relate to enquiries, service requests, bookings, payments, cancellations, changes, customer support or important platform information.

Where required by law, we will obtain appropriate consent before sending promotional communications.

You may opt out of promotional communications where applicable.

Tirth Connect may use cookies and similar technologies to help the website function properly and to understand how visitors use the platform.

These technologies may be used for:

• Website functionality
• Security
• Preferences
• Analytics
• Performance measurement
• Improving the user experience

Third-party services used by Tirth Connect may also use cookies or similar technologies.

You can manage cookies through your browser settings. Restricting certain cookies may affect some website functionality.

Tirth Connect may contain links to websites and services operated by third parties.

These may include:

• Temple Information websites
• External booking platforms
• Payment providers
• Video and streaming platforms
• Communication services
• Other websites or services relevant to devotees

When you leave Tirth Connect and use another website or service, that provider's own terms and privacy policy will apply.

Tirth Connect does not control the privacy practices of third-party websites.

If Tirth Connect provides reviews, ratings, comments or public profiles, information that you voluntarily choose to publish through these features may be visible to other users.

Please avoid publishing personal or sensitive information in publicly visible areas of the platform.

We may share information where reasonably necessary with:

• Independent priests and religious service providers
• Payment and financial service providers
• Hosting and cloud service providers
• Technology providers
• Communication and notification providers
• Analytics providers
• Security and fraud-prevention providers
• Customer support providers
• Professional advisers
• Government authorities or law-enforcement agencies where required by applicable law

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

However, no website, application or transmission over the internet can be guaranteed to be completely secure.

Users should therefore avoid sending confidential information through unsecured channels unless it is necessary for a particular service.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information may also be retained where necessary to:

• Complete transactions
• Maintain business records
• Resolve disputes
• Prevent fraud or misuse
• Meet legal or regulatory requirements
• Protect our rights and interests

When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable law.

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information relating to you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Raise a concern regarding the handling of your information

Requests may be subject to reasonable identity verification and legal limitations.

To exercise your rights or raise a privacy concern, please contact us using the details below.

Tirth Connect is intended for a general audience.

We do not knowingly seek personal information from children except where permitted and appropriately authorised under applicable law.

If you believe that personal information relating to a child has been provided to us improperly, please contact us so that we can review the situation.

Tirth Connect is a developing platform and the services and features available through it may change over time.

We may therefore update this Privacy Policy when we introduce new services, features, technologies or processes, or when applicable legal requirements change.

The updated Privacy Policy will be published on this page along with the revised effective date.

Under the Digital Personal Data Protection Act, 2023 (India), devotees whose personal data is processed by Tirth Connect enjoy specific statutory rights as Data Principals:

• Right to Access: You may request a summary of the personal data processed by us and the processing activities undertaken.
• Right to Correction & Erasure: You may request correction of inaccurate data or complete erasure of your contact and inquiry records when no longer necessary for the original devotional purpose.
• Right to Withdraw Consent: You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing undertaken prior to the withdrawal.
• Right of Grievance Redressal: You have the right to readily available means of grievance redressal in respect of any act or omission by Tirth Connect.